Refunds and cancellations
What you can cancel, when, and how the money comes back.
Cancelling before dispatch
This is a pre-order. Until your parcel is handed to the courier you can cancel for any reason and get the full amount back, postage included. Write to us with your order number and we will do it.
If the lot slips past the dispatch date you were shown, that is a reason to cancel and we will not argue with it.
After it has been dispatched
Food is not returnable once it has left us, and we will not ask you to post an opened tin back. That is a safety position, not a commercial one.
It does not apply to anything that arrived damaged, incorrect, or not what was described. Those are replaced or refunded in full, and the rest of this page is about the ordinary case.
How the money comes back
Refunds go to the method you paid with, through the same payment provider. Razorpay typically settles a refund in five to seven working days once we raise it; the bank at the far end decides the last mile of that.
We do not issue store credit in place of a refund unless you ask for it.
If a payment fails
A failed payment charges nothing. If your bank shows an amount held against a failed order it will be released automatically, usually within a working week. If it is not, write to us with the order number and we will chase it with the provider.